Uplifting Service takes readers on a journey into a new world of service – a whole new perspective. It’s a paradigm shift that crushes all the old cliché’s of service and inspires immediate action. The book also showcases dynamic case studies – most, an absolute surprise to the reader (even to me). Instead of giving the reader a typical “How to be like…” scenario, Uplifting Service shows any business, leader, or person how to leverage strategies from the global powerhouses of service.

This book is perspective-changing read for leaders, managers, and front-line workers.  It’s packed with insights from the world’s best performing companies. And, if you thought service was “soft” business, this book will change your point of view. These stories and applications have delivered real value and profits and changed the entire game.

Like I said, I read so many books that it’s rare to find me this excited. Uplifting Service is a break-through book that will surprise and delight everyone. It’s a great book, bound to become one of the greatest because it has the power to uplift everything.

Get your copy of Uplifting Service at:http://www.amazon.com/exec/obidos/ISBN=0984762558/ronkaufmanA/ or watch the video onwww.UpliftingService.com

Buy the book today. And apply the message in this book ASAP. It will give your business an immediate and sustainable competitive advantage! I highly recommend this book!

Jim Cathcart, author of Relationship Selling.

The #1 new Customer Service to read this year!

I’m excited to announce the new Mobile App for Relationship Selling!

This $7.99 tool has over $250 worth of training resources within it. We have incorporated 150 short sales messages from my 12 CD Relationship Selling Sales Readiness Series plus the entire 240 page hardcover book of Relationship Selling in PDF form for your easy access via your iPhone, iPad, laptop or other mobile device.

I’m thrilled to bring all of this to you so affordably. Please review the app and let me know what you think. I’d love to hear your feedback and will happily support your sales growth in whatever ways I can.

Click the image to Order the App for just $7.99

To order this exciting new App with 9 1/2 hours of audio messages and the full ebook click here now. 

Jim Cathcart

Jim Cathcart owns the trademark “Relationship Intelligence®”. This eludes to the concept of treating relationships as Assets and being progressively more and more intelligent about the relationships in your business and your life.

Since your life is a series of relationships, the more intelligent you can be about them the better your life will be.

This 1 minute 56 second video explains the concept behind the speeches and seminars that Jim Cathcart conducts on this topic. It also shows what he focuses on in his consulting with organizations and top leaders.

For more information on Jim Cathcart’s availability contact: info@cathcart.com.

On November 15th I’ll be participating in and leading a portion of a national conference known as “Sales 2.0 Sales Strategies in a Social & Mobile World”.

This exciting event is being hosted by Selling Power Magazine and will be attended by hundreds of sales and marketing executives and company owners. There are 17 speakers doing various presentations, 18 if you count me.

Here is the Speaker Line-Up link:

If you’d like to attend this conference with me please drop me a quick note. I have a special enrollment that will save you hundreds of dollars off the $895 regular price.

Here is the link to their website and to my 101 Leaders Alliance website so that you can explore it further. The deadline for my special deal is October 24th so you must be enrolled by then. If you are a sales executive, sales manager or business owner then please plan to attend this exciting and value-packed event.

101 Leaders Alliance site 

Selling Power Sales 2.0 Conference site 

I really hope to see you there.

In the Spirit of Growth,

Jim Cathcart, CEO & Founder of the 101 Leaders Alliance

Here’s a special bonus; a link to a short video interview where Gerhard interviewed me about my Most Memorable Sale (to Harley-Davidson Company) with a special treat at the end of the video. Enjoy!

Not long ago my friend and colleague Gerhard Gschwandtner, publisher of Selling Power Magazine interviewed me for his publication. He asked me about my most memorable sales experience.

It didn’t take me long to think of it; the sale was to Harley-Davidson Motorcycle Company and I was being considered as the potential keynote speaker for their 100 Year Anniversary dealers convention.
Here is the story in video with a special surprise at the end of the video. I hope you enjoy it.

If you’d like to train your own sales team to think like this then please give me a call.
In the Spirit of Growth,
Jim Cathcart
800-222-4883
info@cathcart.com

by Motivation Expert, Jim Cathcart

“Resume The Boom!”

The economy is in the doldrums because the people are depressed. Much like The Dark Ages when the prevailing mood was gloom and doom, we see very little optimism and hope today. The news is filled with discouraging information and reports that lead us to be more suspicious of each other and skeptical of everything we hear. Each day brings a new expose’ of some corrupt institution or a new regulation that carries with it a host of reporting requirements and restrictions on normal communication. But there is enormous opportunity behind this gloom.

What we need is a “Rennaissance,” a rebirth of the desire to grow and succeed.

When business is depressed it doesn’t go away, it just gets postponed. People still want a new car and many need one, but they’ve delayed their purchase due to economic fears. Couples still want to buy a new home or renovate the one they have but banking and mortgage regulations have caused them to delay.

But the need and desire to buy still exist. In many cases, the money is also available, but the commitments are inhibited by fears and uncertainty. It’s hard to exert initiative when you are confused. So what do we do?

Re-Start with a Dream

Every great advancement begins in the mind of one individual who decides to take action on his or her dreams. They see the goal in their mind or feel the desire in their heart and then they act upon it. That is what we need MUCH more of today: goals and desires.

Step One is to Define What You Want. Until you have a clear target you will not take bold action.

Here’s an exercise to break the inertia:

1. Start a journal page listing all the things that you care about; your family, friends, health, home, country, company, church, body, mind, relationships, skills, tools, toys, everything you can think of. Add to this list over the next week and make it as complete as you can. Get everything you care about onto that page.
2. Take time to review the listings in a leisurely way. Don’t “study” it, just review it. Let it drift before you…and then Notice What You Notice. In other words, reflect on what you are seeing and make notes about what matters most to you.
3. On a separate page start writing what you want. Don’t worry about sequence or priority just start listing what you want or would like to have or do. It could be as simple as a new lamp for the family room or as ambitious as being elected to the presidency of your industry association. Have no concern over whether you can achieve it, just write it down. Take your time and do this over a week or so. Come back to the list each day for a few minutes and add to it or refine it.
4. Once you have the Wants List you are ready to set some new goals. Review the wants and circle the ones that matter most to you. From this short list you will be able to draw some Next Step goals to truly go to work on. This process can be done for a company as well as an individual.

“Without Reflection there is no true learning.” Kevin Buck

It is time for the dreamer in you to emerge once again. Re-ignite the caring genes in you. Start talking about what’s possible. Get others engaged in conversations about how good it could be if we all started contributing toward the growth of our company, community, family or country. The big questions are:

What do you really want?  

What are you willing to do in order to achieve it?

How can you start working on it today? 

Be one of the initiators of the ReBooming of America! Resume the Boom!

I was born in 1946 and graduated high school in 1964. Those dates define “The Baby Boom”; 78 million people born during the 18 years after World War II. Our boom has driven a mega-market for everything from diapers to depends over the course of years.

Today 10,000 baby boomers are turning 65 every day. Read that again…yes, “every day!”

But unlike Mom & Dad and our own grandparents, we aren’t retiring and fading away. We are still active. Socially, financially, professionally, physically and intellectually…we are vitally still engaged in the world.

This presents an interesting opportunity for the rest of the world. How do we cope with and profit from meeting the needs of this huge group? The answer will vary depending upon your field of involvement.

Here are just a few of the emerging needs and wants.

• Learning to use Social Media to stay actively connected
• Special Interest Groups: every imaginable area from hiking clubs to NASCAR to culinary arts to photography, sailing and salsa dancing
• Fitness for Seniors who still desire to compete or advance
• Musical performances: still eager to Rock & Roll
• Discussion Groups: continuing their intellectual growth
• Political Involvement
• Community Leadership & Public Service
• Financial Security
• Leaving a Legacy
• Leisure Travel & Exploration
• Healthcare Services
• Seniors Communities and Services
• Making a Difference in the World

They are also still looking for opportunities to do more.

You might enjoy this brief video from my appearance before 1,500 professional speakers in Anaheim, CA recently. It adds a musical perspective to the message above.

I hope you enjoy it and get many good ideas as to how to keep yourself and others motivated.

How many of your customers have over 5000 followers on Linked-in, Facebook or Twitter?  So, instead of telling five people about their service hiccup with you, they can now instantly tell a thousand times that number!  It would not take many unhappy customers to cut a sizeable dent in your bottom line and brand reputation.  With customer expectations up 33% over this time last year, you are very vulnerable to a today’s wired and potentially dangerous customers.

Wired and dangerous is the picture of today’s new normal customer. Customers are wired in two ways—they are edgy, impatient and quick to exit on the slightest hiccup, like they’ve had too much coffee.  But, they are also wired in the sense they have the Internet-enabled capacity to communicate instantly with hundreds or thousands of other customers.  Their influence-power also makes them dangerous.  If they receive poor or impersonal service they talk back—with a single snarky video or damning review gone viral, they can bring down an entire company.

Wired and Dangerous: How Your Customers Have Changed and What to do about it is a must-read for anyone with customers in this cyber age.  Zappos CEO Tony Hsieh raved about this book; Lou Dobbs declared it “an irresistible page turnings look at today’s empowered customer.”  I am happy to recommend this new book written by my friends Chip Bell and John Paterson.  Count on it giving you a whole new look at how to serve today’s new normal customer in today’s not-so-normal world.

In this provocative book, they provide a tested formula for transforming today’s edgy customers into eager partners. Using real-world examples, they detail powerful ways to bring harmony to a relationship that was out of whack even before the Internet. I hope you will buy a copy and recommend it to your friends.  Be forewarned:   get ready for a wild ride!

Chip R. Bell

chip@chipbell.com

214-522-5777

www.chipbell.com