Dear friends, I read a ton of books. So, it’s not often that I find myself surprised and delighted to the point where I suggest a book to everyone. But, I cannot resist. A friend of mine, Ron Kaufman, has released his latest book aptly titled Uplifting Service. The book is, without a doubt, one of those books you MUST read.

Uplifting Service takes readers on a journey into a new world of service – a whole new perspective. It’s a paradigm shift that crushes all the old cliché’s of service and inspires immediate action. The book also showcases dynamic case studies – most, an absolute surprise to the reader (even to me). Instead of giving the reader a typical “How to be like…” scenario, Uplifting Service shows any business, leader, or person how to leverage strategies from the global powerhouses of service.

This book is perspective-changing read for leaders, managers, and front-line workers.  It’s packed with insights from the world’s best performing companies. And, if you thought service was “soft” business, this book will change your point of view. These stories and applications have delivered real value and profits and changed the entire game.

Like I said, I read so many books that it’s rare to find me this excited. Uplifting Service is a break-through book that will surprise and delight everyone. It’s a great book, bound to become one of the greatest because it has the power to uplift everything.

Get your copy of Uplifting Service at:http://www.amazon.com/exec/obidos/ISBN=0984762558/ronkaufmanA/ or watch the video onwww.UpliftingService.com

Buy the book today. And apply the message in this book ASAP. It will give your business an immediate and sustainable competitive advantage! I highly recommend this book!

Jim Cathcart, author of Relationship Selling.

The #1 new Customer Service to read this year!

Jim Cathcart selected for 3rd consecutive year as Top 5 Speaker

Each year, Speakers Platform recognizes five speakers within ten popular topic areas. Excellence in speaking is based on: expertise, professionalism, client testimonials, presentation skills and original contribution to the field. The only substantive requirement is that the candidates’ standard keynote presentation fee be under $25,000USD. Once the nominees are chosen, online voters determine the final Top5 honorees.

Over 13,000 votes were received at Speaking.com for the initial 157 nominees- from business leaders, educators, association members and others from around the world. Many voters praised the nominees for having a profoundly positive impact on their lives; a living testament to the far reach and valuable work of all the nominees. Please join us in congratulating your 2012 honorees!

It is a great honor to be recognized in this way and to receive it for three years in a row is a very special honor!

Jim Cathcart is known worldwide for his many books and seminars on Relationship Selling and The Acorn Principle. In the past few years he has delivered lectures and consulted with clients in: Warsaw, Poland; Macau, China; Juneau, Alaska; Santiago, Chile; Panama City, Panama; San Jose, Costa Rica; Bogota’, Colombia; and across the USA and Canada.

He has also lectured, as recently as last week, as a featured presenter in the University of Southern California’s Distinguished Speakers Symposium, cosponsored by the National Speakers Association’s Los Angeles Chapter. As the author of 16 books including two international bestsellers, Jim Cathcart is in demand worldwide.

For scheduling information or to see a video of some of his presentations, go to Speaking.com or directly to the “See Jim on video” tab at Cathcart.com.

by Motivation Expert, Jim Cathcart

How many of your customers have over 5000 followers on Linked-in, Facebook or Twitter?  So, instead of telling five people about their service hiccup with you, they can now instantly tell a thousand times that number!  It would not take many unhappy customers to cut a sizeable dent in your bottom line and brand reputation.  With customer expectations up 33% over this time last year, you are very vulnerable to a today’s wired and potentially dangerous customers.

Wired and dangerous is the picture of today’s new normal customer. Customers are wired in two ways—they are edgy, impatient and quick to exit on the slightest hiccup, like they’ve had too much coffee.  But, they are also wired in the sense they have the Internet-enabled capacity to communicate instantly with hundreds or thousands of other customers.  Their influence-power also makes them dangerous.  If they receive poor or impersonal service they talk back—with a single snarky video or damning review gone viral, they can bring down an entire company.

Wired and Dangerous: How Your Customers Have Changed and What to do about it is a must-read for anyone with customers in this cyber age.  Zappos CEO Tony Hsieh raved about this book; Lou Dobbs declared it “an irresistible page turnings look at today’s empowered customer.”  I am happy to recommend this new book written by my friends Chip Bell and John Paterson.  Count on it giving you a whole new look at how to serve today’s new normal customer in today’s not-so-normal world.

In this provocative book, they provide a tested formula for transforming today’s edgy customers into eager partners. Using real-world examples, they detail powerful ways to bring harmony to a relationship that was out of whack even before the Internet. I hope you will buy a copy and recommend it to your friends.  Be forewarned:   get ready for a wild ride!

Chip R. Bell

chip@chipbell.com

214-522-5777

www.chipbell.com

by Jim Cathcart, Motivation Expert

Here are some quotes that you are welcome to use in your own publications. All we request is that you clearly show your source (Jim Cathcart) and, when appropriate, you provide a link to our website: http://Cathcart.com. We hope you enjoy them.

HERE ARE SOME QUOTES FROM JIM CATHCART THAT YOU ARE WELCOME TO SHARE:

Cathcart on Relationship Intelligence®:

“The more intelligently you choose, create and grow the right relationships the greater your success will be. Relationship Intelligence® will have more impact on your life that IQ or even EQ.”

Cathcart on Embracing Change:

“Change comes from you or to you. Either way, your business doesn’t advance until you do. Learn to re-examine your thinking, your skills and your goals every day. Become the person who would attract the results you seek.”

Cathcart on Intelligent Motivation:

“Self motivation means getting yourself to do what needs to be done whether you feel like it or not. That is what separates  the achievers from the followers.”

Cathcart on High-Value Relationships:

“Your life is a series of relationships. The higher the percentage of High-Value Relationships, the greater your prospects for success. Turn each of your relationships into a High-Value Relationship.”

Cathcart on Strategy:

“To embrace change and sustain growth, people require the right: Mindset, Skillsets and Systems.

All of these must grow from the Strategic Purpose of the organization.”

Cathcart on Leadership:

“If you can’t lead yourself, you are not ready to lead others. All leadership must begin with self leadership.”

Cathcart on Public Speaking

“In speaking it is not the speaker, the presentation nor the message that matters most.

What matters most is: The Value The Audience Will Get By Listening To And Applying Your Message”

Cathcart on Sales & Service:

“The purpose of selling is to build profitable relationships. Without relationships there are only transactions and every day is just as hard as the one before it. With stronger sales relationships every day will be easier, more profitable and more fun!”

Cathcart on Growth:

“Nature never stands still, Neither can a business. A business is a living system. We must continually grow as people, as an organization and in our capacity to serve our constituents. When we stop growing we start to rot.”

Cathcart on Customer Loyalty:

“Customer loyalty is something you should Give rather than merely seek to recieve. It is best earned by staying loyal to your customers over time even when they don’t seem loyal to you. Then they always feel connected with you.”

If you’d like a weekly idea or audio clip with ideas like these, simply sign up for The Acorn E-Letter at this link: http://cathcart.com/acorn-e-letter/

The April 2010 edition of SUCCESS magazine is now on the news stands and it features an article by Jim Cathcart, author of Relationship Selling, on page 20. The topic is UpServing; defined as increasing the satisfaction a customer feels from dealing with you. This is opposed to the concept of UpSelling which is about increasing the transaction a customer has with you. The difference can be profound.

Follow this link to the magazine so that you can read this and many other inspiring articles.

You will also find an assortment of videos streaming free from their site. One of them is my presentation on TSTN network addressing The Purpose of Selling. Take a few minutes and view it, then if you think it will have value in your next meeting play this short message for your team and discuss what it means for all of you to connect more strongly with your customers and prospects.

I look forward to staying connected with you and providing much future value through all of these media.

Jim Cathcart